Refund policy

 -Refund Policy

-Returns

We accept returns within **30 days** of delivery for eligible items.

To qualify for a return:

* Items must be unused, unworn, and in original condition
* Tags and original packaging must be included
* Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene or safety reasons.

-Non-Returnable Items

The following items cannot be returned:

* Opened personal care products
* Teeth whitening or hygiene products
* Supplements or consumables
* Gift cards
* Final sale or clearance items
* Used fitness accessories or apparel showing wear

-Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within **7 days** of delivery with:

* Your order number
* Photos of the issue

We’ll work quickly to replace the item or issue a refund if applicable.

-Refund Process

Once we receive and inspect your return, we’ll notify you regarding approval.

Approved refunds are sent back to your original payment method within **5–10 business days** depending on your bank or payment provider.

Shipping costs are non-refundable unless the return was caused by our error.

-Exchanges

We only replace items if they are defective, damaged, or the wrong size/product was sent.

-Return Shipping

Customers are responsible for return shipping costs unless:

* The item arrived damaged
* The wrong item was shipped
* The product is defective

We recommend using tracked shipping for returns.

-Order Cancellations

Orders may only be canceled within **12–24 hours** of purchase before processing begins.

-Contact Us

For return or refund questions, contact us at:

Email: shopvaleurmont@gmail.com
Store Name: Valeurmont