Shipping policy
-Shipping Policy
-Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly delayed. We appreciate your patience and understanding.
-Shipping Times
Estimated shipping times vary depending on your location and product availability.
United States-
Standard Shipping: 5–12 business days
International Shipping-
Estimated Delivery: 7–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high-volume periods.
-Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear.
-Delays
While we strive to deliver orders on time, unexpected delays may occasionally occur due to factors outside our control. We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information provided at checkout.
-Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages shipped to incorrectly entered addresses.
If you notice an error, contact us as soon as possible at shopvaleurmont@gmail.com
-Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.
However, we will do our best to assist you whenever possible.
-International Customs & Duties
International customers may be responsible for customs fees, import taxes, or duties depending on their country’s regulations. These charges are not included in the purchase price or shipping cost.
-Contact Us
If you have any questions regarding your order or shipping, please contact us at:
📧 shopvaleurmont@gmail.com
🌐 valeurmont.myshopify.com
We focus on quality, carefully sourced products rather than rushed mass fulfillment.